$10 FLAT RATE SHIPPING FOR US ORDERS (EXCEPT PR, AK & HI) - INTERNATIONAL SHIPPING AVAILABLE

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SHIPPING AND RETURNS

Shipping Policy: Shipping fee is $10 on any single order shipped within the Continental United States.

During the checkout process you will be presented with shipping alternatives and the estimated cost of these alternatives. Currently we are utilizing UPS, and US Postal Service shipping services. Not all services are available for all shipping addresses. If insufficient shipping was collected at checkout you will be notified of the actual shipping costs.

UPS Shipping Options:

When selecting a UPS shipping option please remember the following:

    1. We ship from Hesperia, California
    2. We do not offer a Saturday delivery when ordering online.
    3. Standard UPS shipping options, 2nd Day Air, 3 Day Select, and Ground are NOT Saturday delivery options.
    4. When calculating the delivery date remember that UPS does not count the day a package was shipped. Shipping options are time in transit only. Total time for order to arrive is processing time PLUS time in transit.

International Shipping: Orders shipped to international destinations may require additional shipping fees from those charged at checkout. It`s rare but occassionally a package is oversized, overweight, or over valued and requires the package to be shipped in multiple packages. In these cases, additional shipping fees will be required before we are able to ship the order.

Canadian Customers: Orders shipped to Canada via UPS Standard shipping will require UPS brokerage fees to be paid on delivery. If you select UPS Worldwide Express or Expedited these brokerage fees will be minimized or eliminated. Orders shipped via US Postal Service (USPS) will not incur brokerage fees. Although USPS shipping is initially more expensive than UPS Standard shipping, USPS will be less expensive since no brokerage fees will be applied upon delivery. In all cases orders shipped to Canada will require the customer to pay duties and/or taxes at the time of delivery. XR`s Only will not be responsible for these brokerage, duties, or tax fees. Orders are processed within 24 hours and typically ship within 24-48 hours after being processed Monday through Friday. Occasionally, due to manufacture’s backorder status, shipping within 24-48 hours is not possible. While this is rare it is unfortunately out of our control.

International Shipping To Canada: “Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.”

Damaged Shipments: Occasionally products are damaged during shipping. If your shipment is damaged in anyway please notify us at [email protected] as quickly as possible. Keep the original shipping box and packaging material as well as the manufactures packaging. If the damage is visible prior to opening the manufactures packaging please do NOT open it. Again, retain all original shipping and packaging and notify us as quickly as possible. We can assure you we’ll resolve this in a timely manner.

Return Policy: We do not accept returns for products that are $15.00, or less in sales, nor have been used or removed from the manufactures packaging. Requests for returns must occur within two weeks from the order. All returns require a Return of Merchandise Authorization Number (RMA #). To receive a RMA # please email us at [email protected] and include the following information: 1.) Order number. 2.) Reason for return EACH item. Return shipping costs are paid by the customer. Original shipping costs will not be refunded. A restocking fee of 15% is required for all returns. Refunds minus restocking fees for authorized returns will be processed once the merchandise is received. No C.O.D. returns will be accepted. No returns without an RMA# will be accepted. Original shipping charges are not refundable.

Exchange Policy: Exchanges also require a RMA # and as with returns shipping costs, both original and return shipping costs, are the responsibility of the customer. Products must be new and unopened from the orginal manufacturers packaging. Read the ‘Return Policy’ for information on requesting an RMA #. Requests for exchanges must occur within two weeks from the order. Exchanges will not be charged a restocking fee. Straight exchanges will be processed once merchandise is received. However, to expedite an exchange a “purchase and refund” process is available. No C.O.D. exchanges will be accepted. No exchanges without an RMA# will be accepted.